Liz A's community profile page - Smart Money People

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Liz A

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Review of the John Lewis, Partnership credit card:

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Rubbish since JLP moved credit card admin to New Day

Since JLP moved their credit card service to New Day the customer service has deteriorated significantly. Reduced credit availability. Unable to increase available credit despite paying off the balance in full every month via direct debit. Unable to make online purchases without the card being frozen. On hold for 20 minutes today trying to get the card unfrozen. Given up today and will be closing the account. Disappointing as I liked receiving the JLP vouchers but the poor customer service just isn’t worth it. We will be taking our business elsewhere Reviewed on: 11th November 2026

Review of the Moneyhub, App (discontinued):

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I use the app to categorise everything that I spend...

I use the app to categorise everything that I spend money on. It is intuitive and recognises the categories based on past spending pattern. Very easy to use. I like to download my transactions to my PC each month Reviewed on: 1st April 2024

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