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Review of the The A&A Group, Insurance Broker:

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Shocking customer service unhelpful and rude.

The service is terrible since i have been with this company they have let me down several times the agents have been rude. You wait to be connected then get through to an agent they put the phone down then the second one puts me on hold for ten minutes as he was getting my details up and then decides to transfer me then i get put through to someone finally. Explained how upset and frustrated i was all i wanted to do is make a payment she then tells me the dates have changed and gives me two different amounts and then talks over me being rude. Wanted to speak to a manager was put on hold and then told manager is not willing to speak as another department is dealing with it and i felt like the agent was arguing with me its so unprofessional and there is no need to speak to someone like that. Would never recommend as the service is terrible. Reviewed on: 12th October 2016

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