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Jon C

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Review of the RescueMyCar, Breakdown Cover:

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You will be responsible for their parking fines

I was issued with a £100 PCN (parking charge notice) after Rescuemycar.com recovered my car and decided to leave it overnight in a location where parking is prohibited. Rescuemycar.com have rejected my request to reimburse me for the cost of the parking fine, pointing to its general cover exclusions, which state that is not liable for charges incurred by companies other than those it authorises. This is despite the fact the parking fine was issued as a direct consequence of a decision made by its authorised recovery agent – a decision I would not have made myself, and one that could have easily been avoided by a) parking elsewhere, or b) purchasing additional parking time at the location where my vehicle was left. The company has confirmed to me that it is its official policy that, should it or one of its agents recover your vehicle and knowingly leave it parked illegally, the customer is the one responsible for the resulting parking charge. I am currently seeking to recover my costs through the Financial Ombudsman service. So be careful: the breakdown cover might look like a bargain, but it could cost you more in the long run. Reviewed on: 8th April 2024

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