Avoid - poor and lacking service!
AfforditNOW financed a course for a provider that went bust - AfforditNOW's response has been...Read more
AfforditNOW financed a course for a provider that went bust - AfforditNOW's response has been dreadful.
I signed up to a course and was moving along. As it happens the learning provider went into administration. On the day it happened, I informed the AfforditNOW and was told they would be investigating and they would get back to me soon. At that point the customer service staff appear to be unaware of what had happened.
In the two weeks that have passed since then:
1) They have provided confusing/conflicting information.
2) I have had to chase them several times because but all their staff are giving me is the same as day one 'we are investigating and we would get back to you soon'.
3) Have not received a resolution.
4) Received a very poor customer service.
When asking for my query to be escalated they refused to transfer me to a manager. They told a manager called 'Clair' would be calling me, instead I had an ACTING team leader name Gina call and provide no meaningful information at all. In summary her message was: we are gathering more information (won't say what information or from whom) and we don't know when this will be resolved.
This is absolutely poor, I have always made my payments and kept up to date. I would expect much better. In summary if you can find another company please do so and avoid yourself the hassle.
Great customer service
I contacted Afford It Now team once and they were very prompt in replying. They answered my query in a very professional manner....Read more
I contacted Afford It Now team once and they were very prompt in replying. They answered my query in a very professional manner.
On a second occasion they contacted me to advise they made a mistake but they corrected it straight away. I was impressed by them being so proactive and courteous. I highly recommend Afford It Now.