This organisation's conduct leaves much to be desired. Their behaviour and whole attitude is the absolute antithesis of "The Customer Comes First". The Financial Conduct Authority are absolutely right to be getting busy as set out in the article to be found at https://www.cityam.com/watchdog-warns-financial-advisers-on-causing-significant-harm-to-clients/
Caveat Emptor has rarely been so relevant advise. The only place I have ever been treated worse is R J O'Brien and Son Antiques Ltd of Oldham (Now in liquidation, surprise, surprise.)
Reviewed on: 25th January 2020
Don't be surprised if you are disappointed
Reply from Ascot Lloyd
Ascot Lloyd apologise for any inconvenience caused to you. We take customer complaints seriously and, as per our direct communication with you previously, we closely followed our complaints procedure when reviewing your individual case. The advice you received was deemed appropriate through this process, however, due to your personal dissatisfaction you were offered, and accepted, a goodwill gesture and the matter was considered closed.
Response date: 25th January 2020