BrightHouse Reviews

  Ratings based on 13 reviews       Last review 1 year ago    

Wondering if BrightHouse (part of VisionCapital) is the right 'pay-weekly' retailed for you? Read our reviews first to see what people like you are saying about this company. Founded in 1994, it is currently "Britain's largest rent-to-own" company,...

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Wondering if BrightHouse (part of VisionCapital) is the right 'pay-weekly' retailed for you? Read our reviews first to see what people like you are saying about this company. Founded in 1994, it is currently "Britain's largest rent-to-own" company, with over 270 stores (as of 2017). So if you're looking to use this pay-weekly retailer, read our BrightHouse reviews first!

Overall Rating

Average

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BrightHouse Review Insight

What are people saying in their reviews?

Culture & Values

67% of feedback is People related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

BrightHouse Products 13

Loan

overpriced and horrilbe

I have been with brighthouse for 3 years and never missed a payment, i recently had 2 surgeries meaning i cant work for awhile and will be on universal credit until healthy again. I told brighthouse my payment would be 3 weeks later due to this and... Read more

I have been with brighthouse for 3 years and never missed a payment, i recently had 2 surgeries meaning i cant work for awhile and will be on universal credit until healthy again. I told brighthouse my payment would be 3 weeks later due to this and the balance would be cleared on the day of the universal credit payment. 2 weeks in to the 3 weeks i told them i would be late by and i had 3 visits on 3 different days from their "boys" asking when I am going to pay threatening they can take back my items, which btw they couldn't with out a court order due to the amount already paid. Horrible company the interest rates along with the delivery and installation fees and insurance they charge are insane. If you need an item and your down on your luck go to fair for you instead much better experience avoid brighthouse with all costs!

Reviewed on 21st October 2019
thomasparker501's avatar
thomasparker501
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Loan

Get what you can afford

I had an awful credit score and only Brighthouse was available to me. I bought a couple of items from them,which I knew I could afford. I paid for the items over 2 years and never missed a payment. This helped my credit score alot. The idea is,if you... Read more

I had an awful credit score and only Brighthouse was available to me. I bought a couple of items from them,which I knew I could afford. I paid for the items over 2 years and never missed a payment. This helped my credit score alot. The idea is,if you can't pay for it...don't buy it. The Brighthouse house staff were always polite and helpful.

Reviewed on 10th September 2019
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Nick
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Loan

Easy quick uncomplicated

I found the whole experience very straight forward And very impressed with how little time to complete and revive conformation that my policy was up and running

Reviewed on 8th August 2019
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Paula ruggins
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Loan

Not to bad

People with really bad credit can apply. Its swings and roundabouts because other companies dont want to help people. Brighthouse should lower there rates. But they know the vulnerable market. They win. Dont apply if u dont like it. Its simple

Reviewed on 24th June 2019
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Adam Pegrum
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Loan

Disgraceful

I signed up to both these and dial a tv during a time I was desperate for basic appliances and due to disability had very little savings. These companies are making £1000 profit on a single item. The credit agreements on these higher purchase items ... Read more

I signed up to both these and dial a tv during a time I was desperate for basic appliances and due to disability had very little savings. These companies are making £1000 profit on a single item. The credit agreements on these higher purchase items are disgusting

Reviewed on 15th April 2019
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Vee white
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Loan

Avoid!

Prices almost double than any other retailer for older models. They aren't very clear on the APR that you are receiving on the door it will say 69.9% but when you sign up it's more 99.6% late fees are a rip off! AVOID AVOID AVOID

Reviewed on 18th October 2018
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Jade
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Loan

Not sure abou these

The customer service is quite poor, they don’t seem to know how to deal with issues raised.

Reviewed on 20th June 2018
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Sharon Simpson
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Loan

Not helpful

No one i speak to have had a very good experience with brighthouse. Charges too high and if you fall behind they are not helpful at all. Made friends and family fall into debt and financial problems. Since been with another company and know now that... Read more

No one i speak to have had a very good experience with brighthouse. Charges too high and if you fall behind they are not helpful at all. Made friends and family fall into debt and financial problems. Since been with another company and know now that brighthouse do not have to act the way they do. Praying on vulnerable people!!

Reviewed on 20th June 2018
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N Berry
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Loan

Wouldn't bother

Stay clear of this company, bad fees. Bad experience. Constantly bombards you even when you've not hired anything bloody hounding people

Reviewed on 20th June 2018
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Holly
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Loan

BRIGHTENS YOUR DAY

FAIR AND AFFORDABLE TO ME AND YOU.GREAT CUSTOMER SERVICE. AVAILABLE TO ALL OF US.

Reviewed on 22nd May 2018
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Maksims Zubkovs
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Loan

Excellent for household items

Been with them for years good service and friendly staff

Reviewed on 27th June 2017
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Caroline white
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Loan

Rubbish customer service

I would not recommend this company to anyone as they are too high priced with the loans and the customer service is rubbish

Reviewed on 25th May 2017
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Kimberly Mason
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Loan

Never go here

The hidden interest rates are absolutely disgusting... Read more

The hidden interest rates are absolutely disgusting
Worse place to go
I purchased a cooker from here new in normal shop £350.00
With the interest on the repayments took it to a total of £1500 that's what I paid so avoid at all costs
I also purchased a bed and it broke 3 times but had insurance with my product all they did was send someone out to repair it they never gave us a new one as described in insurance policy so avoid these please

Reviewed on 24th May 2017
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Ann Giles
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