Not good

Friendly and nice it could have been better

Reviewed on 5th August 2021

Lynn Kirk

overpriced and horrilbe

I have been with brighthouse for 3 years and never missed a payment, i recently had 2 surgeries meaning i cant work for awhile and will be on universal credit until healthy again. I told brighthouse my payment would be 3 weeks later due to this and... Read more

I have been with brighthouse for 3 years and never missed a payment, i recently had 2 surgeries meaning i cant work for awhile and will be on universal credit until healthy again. I told brighthouse my payment would be 3 weeks later due to this and the balance would be cleared on the day of the universal credit payment. 2 weeks in to the 3 weeks i told them i would be late by and i had 3 visits on 3 different days from their "boys" asking when I am going to pay threatening they can take back my items, which btw they couldn't with out a court order due to the amount already paid. Horrible company the interest rates along with the delivery and installation fees and insurance they charge are insane. If you need an item and your down on your luck go to fair for you instead much better experience avoid brighthouse with all costs!

Reviewed on 21st October 2019

thomasparker501

Get what you can afford

I had an awful credit score and only Brighthouse was available to me. I bought a couple of items from them,which I knew I could afford. I paid for the items over 2 years and never missed a payment. This helped my credit score alot. The idea is,if you... Read more

I had an awful credit score and only Brighthouse was available to me. I bought a couple of items from them,which I knew I could afford. I paid for the items over 2 years and never missed a payment. This helped my credit score alot. The idea is,if you can't pay for it...don't buy it. The Brighthouse house staff were always polite and helpful.

Reviewed on 10th September 2019

Nick

Easy quick uncomplicated

I found the whole experience very straight forward And very impressed with how little time to complete and revive conformation that my policy was up and running

Reviewed on 8th August 2019

Paula ruggins

Not to bad

People with really bad credit can apply. Its swings and roundabouts because other companies dont want to help people. Brighthouse should lower there rates. But they know the vulnerable market. They win. Dont apply if u dont like it. Its simple

Reviewed on 24th June 2019

Adam Pegrum

Disgraceful

I signed up to both these and dial a tv during a time I was desperate for basic appliances and due to disability had very little savings. These companies are making £1000 profit on a single item. The credit agreements on these higher purchase items ... Read more

I signed up to both these and dial a tv during a time I was desperate for basic appliances and due to disability had very little savings. These companies are making £1000 profit on a single item. The credit agreements on these higher purchase items are disgusting

Reviewed on 15th April 2019

Vee white

Avoid!

Prices almost double than any other retailer for older models. They aren't very clear on the APR that you are receiving on the door it will say 69.9% but when you sign up it's more 99.6% late fees are a rip off! AVOID AVOID AVOID

Reviewed on 18th October 2018

Jade

Not sure abou these

The customer service is quite poor, they don’t seem to know how to deal with issues raised.

Reviewed on 20th June 2018

Sharon Simpson

Not helpful

No one i speak to have had a very good experience with brighthouse. Charges too high and if you fall behind they are not helpful at all. Made friends and family fall into debt and financial problems. Since been with another company and know now that... Read more

No one i speak to have had a very good experience with brighthouse. Charges too high and if you fall behind they are not helpful at all. Made friends and family fall into debt and financial problems. Since been with another company and know now that brighthouse do not have to act the way they do. Praying on vulnerable people!!

Reviewed on 20th June 2018

N Berry

Wouldn't bother

Stay clear of this company, bad fees. Bad experience. Constantly bombards you even when you've not hired anything bloody hounding people

Reviewed on 20th June 2018

Holly

BRIGHTENS YOUR DAY

FAIR AND AFFORDABLE TO ME AND YOU.GREAT CUSTOMER SERVICE. AVAILABLE TO ALL OF US.

Reviewed on 22nd May 2018

Maksims Zubkovs

Excellent for household items

Been with them for years good service and friendly staff

Reviewed on 27th June 2017

Caroline white

Rubbish customer service

I would not recommend this company to anyone as they are too high priced with the loans and the customer service is rubbish

Reviewed on 25th May 2017

Kimberly Mason

Never go here

The hidden interest rates are absolutely disgusting... Read more

The hidden interest rates are absolutely disgusting
Worse place to go
I purchased a cooker from here new in normal shop £350.00
With the interest on the repayments took it to a total of £1500 that's what I paid so avoid at all costs
I also purchased a bed and it broke 3 times but had insurance with my product all they did was send someone out to repair it they never gave us a new one as described in insurance policy so avoid these please

Reviewed on 24th May 2017

Ann Giles