Capital have a £48 MILLION pounds contract from the Government and the technology systems are not fit for purpose. They can't load documents on pensioners... Capital have a £48 MILLION pounds contract from the Government and the technology systems are not fit for purpose. They can't load documents on pensioners portal area and blah pensions off that it is being repaired but it is strange how it is faulty from March to July. Capita won't giv6tge pensioners the choice of having mailed posted by royal mail or loaded onto the computer system so when pensioners are away they actually can see what their pension increase is and their P60 and other information. When people become pensioners we actually go away on trips for months at a time but it does not bother Capita or the UK government who seem to be blindly using our taxes to pay for a poor service Read more Read less

I had a really positive experience with Capita. My enquiries were resolved quickly and expertly by really knowledgeable and friendly team members.