Coconut failed to close my account for months which means my money was "frozen" there as they restricted my access. They even charged me transaction... Coconut failed to close my account for months which means my money was "frozen" there as they restricted my access. They even charged me transaction fee without my consent after my account "closure". Despite they promised a refund of the transaction fee which is a small amount indeed, it did NOT happened (up to this minute) like my account closure application. Their unreliable banking service has created misunderstandings and damaged relationships with my customers because my customers think I am unreasonably chasing for money. After several back and forth with their customer service team, they politely sent me apologetic emails (for me these emails are nothing more than those useless emojis on social medai) but refused to pay for their mistake. I will say they only want your money even they made mistakes. Read more Read less

Amazing from day one. Always there to help. Love how easy the app is. No problems at all. Even happy to invest in the company.... Amazing from day one. Always there to help. Love how easy the app is. No problems at all. Even happy to invest in the company. Love their events and webinars. Good people. Wouldn't have my business accounts with anyone else. Read more Read less

This is an amazing company with a great App

I have been a customer of Coconut since March 2018 and they have provided a good service. This week they have decided to close my... I have been a customer of Coconut since March 2018 and they have provided a good service. This week they have decided to close my account and give no reason, and tell me that the monies in the account will be help for up to 45 days. I need the money to run my business. They have effectively shut me down in one day. I've raised complaints to the FCA and the Financial Ombudsman, and emailed PPS (their banking partner). I understand as an intermediary to PPS, Coconut have less hands on when PPS tell them to a close an account, but 45 days creates extreme hardship! I wouldn't move to Coconut - i'd stay clear if you were looking for a Fintech bank. I'd go to Starling, or Monzo - or better still - stick with the high street. Read more Read less

Since day one they strive to grow and to offer grate futures , open banking it’s one of the latest implementation I’m proud to be a customer off

Seamless, safe and fulfilling experience. One doesn't need to have separate services for baking, bookkeeping and tax consulting anymore: coconut fulfill all your needs.

Saves a tremendous amount of time and cost with a fantastic and supportive community of users, with hands on management

Coconut is constanly surprising us with new features. It has been using Open Banking's potential fully, integrating their new technology and approach to accounting broadly.

Helpful from start to finish. Nothing to worry about any of the time.