Cycleguard Reviews

Ratings based on 22 reviews Last review 5 months ago
4.45 / 5Great overall rating

Cycleguard are one of the leading providers of cycle insurance in the country. We collect your Cycleguard reviews to help others, so if you're an existing Cycleguard customer, please share your cycling insurance experiences and help our community!

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Your Cycleguard Reviews (22)

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30th June 2020

Ignored 5 emails, 2 phone calls, 2 letters. Took money illegally. AVOID

Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term. I wanted to shop around so I instructed them specifically not to renew. Then they took money out of my bank as...

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Had bicycle insurance and subsequently changed my bike so needed to revisit the insurance. This so happened to fall at the end of the term. I wanted to shop around so I instructed them specifically not to renew. Then they took money out of my bank as they had decided to automatically renew my policy after ignoring my emails. Wrote 5 emails more to them, nobody responded. Got through to someone on the phone who didn't have any information on my correspondence. Have since wrote to them (a letter!) to their call center and to their offices - STILL NO RESPONSE a month on. They owe me two months as refund. Still no one talks to me. AVOID AVOID AVOID AVOID

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29th June 2020

Avoid at all costs - complete waste of money and time

Avoid at all...

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Avoid at all costs!

This company is a complete scam. After failing to pay out for my stolen bike I was told that my payments would be cancelled and the account closed. Three weeks later and the monthly charge went out of my bank account (even though I no longer had a bike to insure!). I was then told that the account had not been closed and I in fact owe the company a £10 cancellation fee too! Understandably I was not impressed given that I had been told the account was cancelled and no further payments would be taken. The company finally said they will reimburse the money but over THREE MONTHS later I am still waiting!

Overall this company is incredibly untrustworthy and I would avoid if possible.

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23rd October 2017

Excellent service, restored faith in insurance!

I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been...

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I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been brilliant! I could easily see from their website what I needed to do, and sent off my claim. Kevin Wakefield assisted me and answered any questions I had, and my payout is on its way so I can replace my bike. Wahoo!

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8th September 2017

Excellent service from start to finish

The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and...

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The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and did what they said they would do.

The policy was competitively priced, through the link with British Cycling membership and was pleasantly clear on levels of cover and exclusions.

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29th August 2017

CycleGuard have your back

I have always been happy with the service I've received from CycleGuard / Thistle on the rare occasion I need to use...

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I have always been happy with the service I've received from CycleGuard / Thistle on the rare occasion I need to use them.

It's not pleasant to have an old, faithful bike stolen, or have it damaged in a collision, but CycleGuard have you covered. They are quick to respond, and will get you back on the road in no time.

Very happy with the service!

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28th June 2017

Very professional and thorough company

I recently had to make a third claim in 4 years on my Cycleguard Policy. Previously each claim was settled quickly and with little fuss. On this last occasion they were more thorough as they I believe they had become understandably suspicious. the...

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I recently had to make a third claim in 4 years on my Cycleguard Policy. Previously each claim was settled quickly and with little fuss. On this last occasion they were more thorough as they I believe they had become understandably suspicious. the Claim was looked into much more thoroughly eventually being referred to one of Cunningham Lindseys "special Investigators" I presume they suspected fraud. The Loss Adjuster was very thorough and I believe investigated the loss diligently. I cooperated fully and eventually the claim was upheld in my favour. It was a drawn out process and took approximately 3 months to conclude. I may not be happy about the time scale and one or two interactions but they all did their jobs well and as I said prior diligently. You can't fault a company for that.

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15th June 2017

Excellent value with very quick settlement

After losing my bike I provided the company with all the required details....

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After losing my bike I provided the company with all the required details.
There response was very quick with money for a new bike. Nit wanting to go to their tied cycle company I chise yo go elsewhere. Cycle guard provided me with a voucher for the new company no trouble and then followed up when the company were slow in sending the voucher out.
Thank you Holli in settlements.

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2nd June 2017

Quick response and Easy Claim

Cycleguard were friendly over the phone and were quick in their claims process - they simply sent me an email with a claim for which could be filled out online and sent over. They responded two days later that my claim had been accepted even though I...

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Cycleguard were friendly over the phone and were quick in their claims process - they simply sent me an email with a claim for which could be filled out online and sent over. They responded two days later that my claim had been accepted even though I was missing photos.

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