Share your customer experiences with us and you could win £1000! Vote in the British Bank Awards

Cycleguard Reviews

Ratings based on 18 reviews Last review 3 days ago
4.78 / 5Amazing overall rating

Cycleguard are one of the leading providers of cycle insurance in the country. We collect your Cycleguard reviews to help others, so if you're an existing Cycleguard customer, please share your cycling insurance experiences and help our community!

5 15
4 2
3 1
2 0
1 0

Your Cycleguard Reviews (18)

Write a review
23rd October 2017

Excellent service, restored faith in insurance!

I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been...

Read more

I got a bike through Cycle Scheme and insured it as we had to. My experience with insurance companies hasn't always been great. My bike got stolen and when it did my first thought was: I'm never going to get money back. But, Cyclegaurd have been brilliant! I could easily see from their website what I needed to do, and sent off my claim. Kevin Wakefield assisted me and answered any questions I had, and my payout is on its way so I can replace my bike. Wahoo!

Write a review
8th September 2017

Excellent service from start to finish

The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and...

Read more

The most refreshing element of the experience was being treated with respect and not being made to feel like a criminal in having to make a claim. The representatives I spoke to over the course of the claim were all, without fail, polite, friendly and did what they said they would do.

The policy was competitively priced, through the link with British Cycling membership and was pleasantly clear on levels of cover and exclusions.

Write a review
29th August 2017

CycleGuard have your back

I have always been happy with the service I've received from CycleGuard / Thistle on the rare occasion I need to use...

Read more

I have always been happy with the service I've received from CycleGuard / Thistle on the rare occasion I need to use them.

It's not pleasant to have an old, faithful bike stolen, or have it damaged in a collision, but CycleGuard have you covered. They are quick to respond, and will get you back on the road in no time.

Very happy with the service!

Write a review
28th June 2017

Very professional and thorough company

I recently had to make a third claim in 4 years on my Cycleguard Policy. Previously each claim was settled quickly and with little fuss. On this last occasion they were more thorough as they I believe they had become understandably suspicious. the...

Read more

I recently had to make a third claim in 4 years on my Cycleguard Policy. Previously each claim was settled quickly and with little fuss. On this last occasion they were more thorough as they I believe they had become understandably suspicious. the Claim was looked into much more thoroughly eventually being referred to one of Cunningham Lindseys "special Investigators" I presume they suspected fraud. The Loss Adjuster was very thorough and I believe investigated the loss diligently. I cooperated fully and eventually the claim was upheld in my favour. It was a drawn out process and took approximately 3 months to conclude. I may not be happy about the time scale and one or two interactions but they all did their jobs well and as I said prior diligently. You can't fault a company for that.

Write a review
15th June 2017

Excellent value with very quick settlement

After losing my bike I provided the company with all the required details....

Read more

After losing my bike I provided the company with all the required details.
There response was very quick with money for a new bike. Nit wanting to go to their tied cycle company I chise yo go elsewhere. Cycle guard provided me with a voucher for the new company no trouble and then followed up when the company were slow in sending the voucher out.
Thank you Holli in settlements.

Write a review
2nd June 2017

Quick response and Easy Claim

Cycleguard were friendly over the phone and were quick in their claims process - they simply sent me an email with a claim for which could be filled out online and sent over. They responded two days later that my claim had been accepted even though I...

Read more

Cycleguard were friendly over the phone and were quick in their claims process - they simply sent me an email with a claim for which could be filled out online and sent over. They responded two days later that my claim had been accepted even though I was missing photos.

Write a review
16th February 2017

Specialist service

These guys absolutely know their stuff. They were knowledgeable on the phone and made sure I was absolutely clear about what I was buying and that it would work for my bikes. Friends who are already insured with them who have had to claim can't sing...

Read more

These guys absolutely know their stuff. They were knowledgeable on the phone and made sure I was absolutely clear about what I was buying and that it would work for my bikes. Friends who are already insured with them who have had to claim can't sing their praises highly enough, hopefully I won't have to test that though!

Articles related to Cycleguard