eurochange Reviews

  Ratings based on 309 reviews       Last review 1 month ago    

eurochange are foreign exchange experts. Established in 1975, they have over 100 branches in the UK, and offer travel money and foreign exchange transfer in several currencies. If you've used eurochange in the past, please leave a review and share...

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eurochange are foreign exchange experts. Established in 1975, they have over 100 branches in the UK, and offer travel money and foreign exchange transfer in several currencies. If you've used eurochange in the past, please leave a review and share your insight with our community, or read on to see what others have to say about using eurochange Services.

Overall Rating

Amazing

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eurochange Review Insight

What are people saying in their reviews?

Customer Service

68% of feedback is Product related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Branch

eurochange Products 309

Travel Money

Don't trust eurochange to deliver your holiday currency

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the... Read more

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers

Reviewed on 5th December 2020
Simon Grant's avatar
Simon Grant
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Travel Money

Don't trust eurochange to deliver your holiday currency

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the... Read more

If you need a reliable delivery of foriegn exchange then this is not your best bet - let us down badly - they called at 4.50pm on a Friday to say our currency would not be available after all for next day delivery but 4 days later (despite taking the order, shipping fee and £900) - and that our refund would take 5 days to arrive leaving us not only short of cash for our trip, but without a refund to source currency from a more reputable source. Very unhelpful and not able to resolve their currency shortage issue. Suggested we take a 3 hour round trip to Bath on Saturday to get our refund (but not the currency - that would not be available still). Accounts department had gone home supposedly at 4.45pm so no-one available to refund us until Monday despite not being able to deliver - off to South America with no currency now ... cheers

Reviewed on 5th December 2020
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Simon Grant
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Travel Money

Would not recommend

Check your money before you leave. Or just go elsewhere to a genuine company

Reviewed on 1st January 2020
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Laura Jane Barnes-Martin
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Travel Money

Awful

Awful!! Visited and was told staff was on a break, waited thinking other members of staff would serve me but was rudely told a second time '' I told you we were on a break" no apology and information on when they were going to be serving again just... Read more

Awful!! Visited and was told staff was on a break, waited thinking other members of staff would serve me but was rudely told a second time '' I told you we were on a break" no apology and information on when they were going to be serving again just rude customer service. If you do insist on closing for a "CIG" as one staff member said they needed! Then at least lock your store and put a sign up instead of talking to customers like something you've stood on. New store in Wakefield won't last long if your staff have anything to do with it! Went to One World Travel and ended up with a better rate anyway.

Reviewed on 27th June 2019
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Sarah Lazenby
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Travel Money

straightforward & helpful staff

Good rates. Branch in a convenient & safe, well lit public location

Reviewed on 15th February 2019
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jules0607
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Travel Money

Good exchange rate / easy to order and collect

The process of ordering and collecting my currency was efficient and simple and I believe I got the best exchange rate on the day. After previously getting my fingers badly burnt by not ordering in advance and simply picking up from another well know... Read more

The process of ordering and collecting my currency was efficient and simple and I believe I got the best exchange rate on the day. After previously getting my fingers badly burnt by not ordering in advance and simply picking up from another well know currency dealer at the airport I would always buy in advance and most likely this will be through Eurochange.

Reviewed on 11th February 2019
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Martyn
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Travel Money

Customer friendly

Easy to do business with & customer 1st attitude

Reviewed on 10th February 2019
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Samantha
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Travel Money

Competitive, friendly and convenient experience.

Competitive rate comparison, very friendly service and conveniently placed in my town centre.

Reviewed on 9th February 2019
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Joanne Wolf
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Travel Money

Great Service

I used Eurochange website to order currency for a recent trip to Iceland. The website was very easy to use, they gave great rates one of the best around. Add to this various options for collecting or sending a brilliant all round service. When you... Read more

I used Eurochange website to order currency for a recent trip to Iceland. The website was very easy to use, they gave great rates one of the best around. Add to this various options for collecting or sending a brilliant all round service. When you work full time and have limited time to visit shops etc. this facility added to the great service received.

Reviewed on 7th February 2019
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Lynne
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Travel Money

Friendly and efficient

My first experience with eurochange was fuss-free and quick. The staff was friendly and approachable, and even provided advice on how much I should transact to get the best out of the available exchange rate. Highly recommended!

Reviewed on 7th February 2019
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Cl
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Travel Money

Great service

Kind, friendly & helpful staff. Always have a smile on their faces. Always get a great exchange rate too.

Reviewed on 6th February 2019
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Kirsti Tattersall
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Travel Money

A perfect service

After a short delay after we entered the bureau, due to the customer in front of us needing a little further assistance, we were very efficiently served by a very helpful young lady. Our business was dealt with very correctly and the transaction was... Read more

After a short delay after we entered the bureau, due to the customer in front of us needing a little further assistance, we were very efficiently served by a very helpful young lady. Our business was dealt with very correctly and the transaction was quick and exactly what we wanted without fuss or ado!

Reviewed on 6th February 2019
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Colin Masters
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Travel Money

Competitive Rates & Convenient Locations.

Competitive rates for euros when I needed some recently. An easy transaction carried out by friendly staff.

Reviewed on 6th February 2019
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kab
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Travel Money

Always helpful lot

I have been using eurochange for long time now, and always had positive experiences with the offers they have and the staff they offer that service.

Reviewed on 6th February 2019
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Biljana Fidanoska
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Travel Money

Consistently the best exchange rates

Consistently the best exchange rates And fantastic services online and in store

Reviewed on 5th February 2019
Michael Crow's avatar
Michael Crow
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Travel Money

Very helpful and nice

The lady was very helpful with exchange and also Lovely to my little boy who Got given a colouring bag. Last time he got a balloon. Very friendly and helpful and also great rates.

Reviewed on 4th February 2019
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Jen w
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Travel Money

Knowledgeable, helpful,friendly

I went to have a change for my trip to Istanbul. I was short in time and didn't have a clue what amount of money I have to take with me. I had some experience with Eurochange and liked it, so I went to their branch in Pread Street opposite Paddington... Read more

I went to have a change for my trip to Istanbul. I was short in time and didn't have a clue what amount of money I have to take with me. I had some experience with Eurochange and liked it, so I went to their branch in Pread Street opposite Paddington Station.The staff is very helpful and plus very knowledgeable - giving intelligent advice and helping make a decision about the amount and discounts and other things you need before going abroad. Thank you very much! Will certainly come back to this branch. Pleasant experience!

Reviewed on 4th February 2019
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Vera Grigoryeva
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Travel Money

Easy and fast...

Very good ..... I defenatly recommended...

Reviewed on 4th February 2019
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Sabrina
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Travel Money

Great price, great service

Good exchange rates and speedy, pleasant service. First time I’ve been given coins too - very useful.

Reviewed on 4th February 2019
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ValH
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Travel Money

Changed my perception of Cash Beaureaus

I work in the financial sector and have usually used banks or 'specialists' for my currency exchanges. I had always viewed high street Beaureaus as expensive and offering poor service. I was pressed for time and had to find a local supplier for a... Read more

I work in the financial sector and have usually used banks or 'specialists' for my currency exchanges. I had always viewed high street Beaureaus as expensive and offering poor service. I was pressed for time and had to find a local supplier for a last minute trip, so selected Eurochange for. Convenience, however the experience was outstanding, the local branch staff were polite, friendly and knowledgeable, the rates offered were actually better than anything else I could get at the time. An all-round first rate experience.

Reviewed on 4th February 2019
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Gary Lodge
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