First Trust Bank, part of the AIB Group in Northern Ireland, offer a range of personal and business banking products. At Smart Money People, we collect your First Trust Bank reviews so that others can decide whether this bank is right for them.
Customer Service
50% of feedback is Process related
Top Age Profile: 35-44
Top Channel Preference: Branch
Write a reviewShambolic company with false promises
This company are nothing short of shambolic. Continuously lied to by mortgage staff, told I would be put in touch with a mortgage advisor within 48 hours, never received a call, was then told 5 days. Now day 9 and still no call back and on the verge... Read more
This company are nothing short of shambolic. Continuously lied to by mortgage staff, told I would be put in touch with a mortgage advisor within 48 hours, never received a call, was then told 5 days. Now day 9 and still no call back and on the verge of losing my dream home. Please do not do business with this company. Almost forgot to mention, their phone line doesn't even allow you to call them. You have to leave a voice mail and wait for them to contact you back. Absolute disgrace.
Reviewed on 19th October 2020Harry![]()
Write a reviewGood core functionality. Brilliant customer service.
What the account lacks in functionality the staff make up for. Good solid account.
Reviewed on 4th February 2019Liz Hughes![]()
Write a reviewGood straight forward account
The current account is easy to use and has clear charges. Never have had a problem with this account.
Reviewed on 31st December 2017Laura Love![]()
Write a reviewAlways do business with them
Mortgage, current and joint account with the bank. Good service
Reviewed on 31st May 2017Emma Kelly![]()