First Trust Bank Reviews

  Ratings based on 4 reviews       Last review 4 months ago    

First Trust Bank, part of the AIB Group in Northern Ireland, offer a range of personal and business banking products. At Smart Money People, we collect your First Trust Bank reviews so that others can decide whether this bank is right for them.

Overall Rating

Great

1

2

3

4

5

First Trust Bank Review Insight

What are people saying in their reviews?

Customer Service

50% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Branch

First Trust Bank Products 4

Current Account

Shambolic company with false promises

This company are nothing short of shambolic. Continuously lied to by mortgage staff, told I would be put in touch with a mortgage advisor within 48 hours, never received a call, was then told 5 days. Now day 9 and still no call back and on the verge... Read more

This company are nothing short of shambolic. Continuously lied to by mortgage staff, told I would be put in touch with a mortgage advisor within 48 hours, never received a call, was then told 5 days. Now day 9 and still no call back and on the verge of losing my dream home. Please do not do business with this company. Almost forgot to mention, their phone line doesn't even allow you to call them. You have to leave a voice mail and wait for them to contact you back. Absolute disgrace.

Reviewed on 19th October 2020
Harry's avatar
Harry
Write a review

Current Account

Good core functionality. Brilliant customer service.

What the account lacks in functionality the staff make up for. Good solid account.

Reviewed on 4th February 2019
Liz Hughes's avatar
Liz Hughes
Write a review

Current Account

Good straight forward account

The current account is easy to use and has clear charges. Never have had a problem with this account.

Reviewed on 31st December 2017
Laura Love's avatar
Laura Love
Write a review

Current Account

Always do business with them

Mortgage, current and joint account with the bank. Good service

Reviewed on 31st May 2017
Emma Kelly's avatar
Emma Kelly
Write a review