Footman James Reviews

Ratings based on 589 reviews Last review 6 months ago
4.90 / 5Amazing overall rating

Read or write Footman James reviews on Smart Money People. Footman James are a specialist insurance company for classic cars and motorcycles, founded in 1983, and as part of the Towergate Insurance company. If you've already got a car or motorbike...

Read Full Description

Read or write Footman James reviews on Smart Money People. Footman James are a specialist insurance company for classic cars and motorcycles, founded in 1983, and as part of the Towergate Insurance company. If you've already got a car or motorbike insured with Footman James, please share a review of your own and help others decide if they should use this insurance company for their cherished vehicle!

5 543
4 41
3 1
2 1
1 3

Your Footman James Reviews (589)

Write a review
15th March 2019

Over £400 stolen from us

My husband and I are having awful problems with Footman...

Read more

My husband and I are having awful problems with Footman James!
My husband rang to inform them that his bike was no longer being held in a garage, and they said they wouldn’t insure it and that he’d have to cancel his policy. He was then told that they couldn’t cancel his policy until his third instalment of £225.68 which was due to come out the following week had been paid, and that his bike would no longer be insured. I found this exceedingly odd but agreed and when the third instalment was due, he paid it.
I knew he was due a refund as he had paid three instalments (one of £225.69, and two of £225.68) which makes up for 9 months of the year, and he’d only had the policy since 11/01/19 and he’d called at the first week of March! But he received a call today to say he would only be getting a refund of £218. So extremely unfair! I am very unhappy that he has been first made to make a payment when they told him he needed to cancel, and then have the audacity to only give him a refund of £218.
Absolutely disgraceful. They pretty much put the gun to his head and stole the money from him. I’d warn everyone to stay away.
Seriously, it’s not worth the time or money.

Write a review
22nd September 2018

Everything I need and more.

Friendly efficient staff helped me find the right cover for my Caterham R500 Duratec. For a competitive price I have insured my car for use on the road and track and have an agreed valuation should the worst happen. With Footman James I have complete...

Read more

Friendly efficient staff helped me find the right cover for my Caterham R500 Duratec. For a competitive price I have insured my car for use on the road and track and have an agreed valuation should the worst happen. With Footman James I have complete peace of mind.

Write a review
20th September 2018

Excellent service plus the extras

I have been with this company for over 20 years and I have never ever had a problem they've always been very nice on the telephone and they've always been very good with the prices been very happy and that's why I have been very loyal to them as...

Read more

I have been with this company for over 20 years and I have never ever had a problem they've always been very nice on the telephone and they've always been very good with the prices been very happy and that's why I have been very loyal to them as they've been very loyal to me. Definitely recommended if you got a classic car footman James number one

Write a review
20th September 2018

Customer Focused

What makes any insurer great, is making a nasty experience painless. This applies to brokers as well as underwriters. After years with this company, I can say that human errors are rare, the company attitude is great, the culture is positive - never...

Read more

What makes any insurer great, is making a nasty experience painless. This applies to brokers as well as underwriters. After years with this company, I can say that human errors are rare, the company attitude is great, the culture is positive - never defensive. It is possible to build up mutual trust, almost impossible with lesser companies who love you when paying premiums, but confront you when you need customer service. And this is what an Insurance Award should be all about.

Write a review
20th September 2018

Friendly, good servcie and good pricing.

The insurance industry seems to become less personal and less customer-focused each year, with auto-renewal cons and difficulty speaking to a representative, but Footman James are easy to talk to, respond quickly to communications and offer polices...

Read more

The insurance industry seems to become less personal and less customer-focused each year, with auto-renewal cons and difficulty speaking to a representative, but Footman James are easy to talk to, respond quickly to communications and offer polices with good cover at excellent prices.

Articles related to Footman James