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HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1310 reviews)

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3.65

Based on 1,310 reviews, last reviewed 3rd Oct 2025

90% decrease in 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

With HSBC for 26 years. I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible experience Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £... Read more Reviewed on: 3rd October 2025

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1310)

Review of the HSBC, Bank account:

Great

Good company, happy to use their products and I have for a long time. Reviewed on: 8th February 2023

The best

Everywhere for everybody in the time Reviewed on: 11th March 2019

Not had an issue with HSBC

I love the pending payments feature that's been added to the mobile app and the use of touch ID to log in. Reviewed on: 10th February 2019

Constant problems & lack of branches

I have been a loyal customer for about 20 years however in recent years I’ve had a constant issue with being unable to set up direct debits. Every time I try companies contact me to inform me HSBC have rejected the DD request however when I ask HSBC they claim there’s no stop on my account & that they have not received any requests. Clearly the issue is with the bank as this has happened with at least 20 different companies but they refuse to accept responsibility or look into it further. They’ve even tried to tell me previously that it’s impossible to set up a direct debit online/over the phone which is clearly not true. It’s also become increasingly difficult to see a branch manager as they are constantly closing branches. My branch has been changed 6 times due to closures constantly getting further away. Now the only relatively local branch don’t actually have the ability to deal with anything more than basic transactions so for anything more that needs doing I have to travel into the city centre which can be difficult as someone with a disability. Reviewed on: 10th February 2019

Just ok

Alright but far from the best of the best Reviewed on: 9th February 2019

Poor communication, slow to deal with but reasonably reliable

Poor communication, slow to deal with but they don't make too many mistakes. Mobile banking is poor, but is getting better slowly. Reviewed on: 8th February 2019

OK -but sure better out there

Works fine and feel secure in money being protected. Don't feel they have any loyalty to existing customers - it's all about attracting the new ones! Reviewed on: 8th February 2019

Great experience

Been banking with hsbc for 11 years and never had a problem or bad experience Reviewed on: 6th February 2019

Helpful HSBC

HSBC was the first, and only bank account I have ever used. I originally used them due to the good reviews I'd heard and I have not looked back since. They are always helpful and efficient whenever I have required assistance or had any questions. Reviewed on: 5th February 2019

Excellent service

I have never had a problem with HSBC, there have been a few instances were unauthorised transactions have come out of my account and they have always sorted it for me very quickly and efficiently. Their customer service reps are always very pleasant and helpful. Reviewed on: 3rd February 2019

Very poor user experience

Online banking and mobile banking are really fiddly to use with too many different passwords. To manage my money, I have phone, online and mobile banking all with different logins, passwords etc. They must be the only bank which doesn't support Android fingerprint login (unless you have one of a dozen specific phones which I don't). Last year they did a know your customer (kyc) review and despite me providing all the info requested as soon as possible, they didn't complete the review in the timescale and suspended my account for 48 hours. After 3 years of asking for only one statement for my mortgage I have given up and 12 years later I still receive 2 statements. Finally there is no counter service on Saturday morning in my local branch. Reviewed on: 3rd February 2019

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