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Anne Ripley

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Review of the HSBC, Bank account:

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Very poor user experience

Online banking and mobile banking are really fiddly to use with too many different passwords. To manage my money, I have phone, online and mobile banking all with different logins, passwords etc. They must be the only bank which doesn't support Android fingerprint login (unless you have one of a dozen specific phones which I don't). Last year they did a know your customer (kyc) review and despite me providing all the info requested as soon as possible, they didn't complete the review in the timescale and suspended my account for 48 hours. After 3 years of asking for only one statement for my mortgage I have given up and 12 years later I still receive 2 statements. Finally there is no counter service on Saturday morning in my local branch. Reviewed on: 3rd February 2019

Review of the Monzo, Current Account:

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I love this bank

I've used monzo since 2017. I joined originally for the ease of use abroad and the great rates. The more I use Monzo the more I love it and now use it as my main current account. They are so inclusive and open about what they are doing and where they are heading. I love this bank and recommend it to all my friends and family. Reviewed on: 3rd February 2019

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