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The Money Co-op reviews

The Money Co-op logo
Rated Excellent • 4.97/5

The Money Co-op reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Award winning organisation
    Award winning organisation

Review summary

People rate this company as Excellent based on 640 product reviews

Average score of 4.97/5
5 star
98%
4 star
2%
3 star
0%
2 star
0%
1 star
0%
Reviews for The Money Co-op have trended positively over the past 90 days

The Money Co-op makes saving effortless with payroll deductions that hardly get noticed, plus their app and service make managing money a breeze. Loans are quick, affordable, and come with friendly, helpful staff who really care. The only minor gripe is some wish for better interest rates and occasional delays in responses.

Positive themes

  • Saving with The Money Co-op is easy as money comes straight from wages unnoticed.
  • The Money Co-op staff are friendly and always ready to help with any questions.
  • Loans from The Money Co-op are quick to apply for and easy to manage.

Negative themes

  • Some find The Money Co-op’s interest rates could be more competitive.
  • Occasional delays in customer service responses have been noted.
  • A few users wished for better website or app features like debit card facilities.
Summarised by AI
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About The Money Co-op

The Money Co-op offers ethical savings and affordable loans to people working across the co-operative, retail and charity sector, as well as Co-op and Usdaw members.

Formerly known as The Co-op Credit Union, it helps members feel more confident and in control of their money, whatever life brings.

As a not-for-profit credit union owned by its members, The Money Co-op is committed to making a positive impact, putting people before profit and offering fair, accessible alternatives to high-cost lenders.

The Money Co-op at a glance

Contact details

Phone
0345 602 3554
Email
[email protected]
Social media

Reviews for The Money Co-op

Showing 11 of 640 company reviews • Last reviewed within 7 days

Fantastic service

Loans • 27th April 2026

I have had several loans with the money co-op and I have always had a great experience. The process is incredibly simple and customer service... I have had several loans with the money co-op and I have always had a great experience. The process is incredibly simple and customer service is spot on, often getting back to me about anything raised on the same day. I will always recommend the money co-op to my friends and family for those reasons. Read more Read less

{"display":"Jo Winnett","full_name":"Jo Winnett","avatar":{"url":"\/assets\/uploads\/avatars\/users\/566236.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Helpful staff when responding to Customers emails

Savings • 24th April 2026

Helpful staff when responding to emails - and follow up to confirm anything requested has been actioned. Regular emails sent to customers advising what is... Helpful staff when responding to emails - and follow up to confirm anything requested has been actioned. Regular emails sent to customers advising what is happening, offers of entering competitions and providing information on outcomes - e.g. recent taking on another Credit Union. Read more Read less

{"display":"Alan C","full_name":"Alan C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    I love Coop and it's ethical beliefs. .

    I love Coop and it's ethical beliefs, but you are not financially savvy and this you need to be if you want to stay strong... I love Coop and it's ethical beliefs, but you are not financially savvy and this you need to be if you want to stay strong and highly profitable. Take examples of others without changing your views will help you build you customer profile Read more Read less

    {"display":"Azra","full_name":"Azra","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Azra 22nd April 2026
  • 5/5

    Regular Saver

    I use the regular saver via salary sacrifice which makes saving so easy and access to funds is quick and simple. The customer service I... I use the regular saver via salary sacrifice which makes saving so easy and access to funds is quick and simple. The customer service I received when I needed help with my account was excellent and my issue was resolved quickly. Read more Read less

    {"display":"Laura S","full_name":"Laura S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laura S 20th April 2026
  • 5/5

    The friendliness of the team is always consistent an...

    The friendliness of the team is always consistent and genuine.

    {"display":"Christopher ","full_name":"Christopher ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher 19th April 2026
  • 5/5

    Very friendly and professional staff

    Very friendly and professional staff

    {"display":"Elizabeth Miller","full_name":"Elizabeth Miller","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Elizabeth Miller 18th April 2026
  • 5/5

    Set up was easy, very helpful when i changed to a sa...

    Set up was easy, very helpful when i changed to a saving account as well as a share account

    {"display":"Simon G","full_name":"Simon G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Simon G 17th April 2026
  • 5/5

    Excellent loan.

    Excellent loan. Fair inteterest & customer service second to none. I recommend to others just how good they are as time after time they have proven to be AWESOME .

    {"display":"PAUL J","full_name":"PAUL J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    PAUL J 16th April 2026
  • 5/5

    Excellent

    Always very helpful and friendly people

    {"display":"Marjorie G","full_name":"Marjorie G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Marjorie G 16th April 2026
  • 5/5

    Easy Union

    I experienced an easy transfer from Manchester Unity Credit Union.

    {"display":"Judith L","full_name":"Judith L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judith L 16th April 2026
  • 5/5

    Efficient and friendly and very professional service...

    Efficient and friendly and very professional service, never any problems or delays and always dependable and reliable. Have been a customer for a long time... Efficient and friendly and very professional service, never any problems or delays and always dependable and reliable. Have been a customer for a long time and would never be without it. Feels like you are part of the family. Read more Read less

    {"display":"D P","full_name":"D P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    D P 16th April 2026

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