Published on 29th June 2020

Consumer Credit Awards 2020 Finalists

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After a competitive voting process, which has seen over 15,000 customers have their say on over 120 firms, today we're announcing the Consumer Credit Awards 2020 finalists.

Now in their fifth year, the Consumer Credit Awards, with headline sponsor Lantern, have returned to help find the UK’s best credit firms and their partners. These awards are wholly voted for by customers, with no judges panel in sight!

In these uncertain times, supportive and responsible financial firms are in high demand, be it household names, newcomers or specialist providers, which is why we’re particularly proud to announce the finalists.

Michael Fotis, Founder of Smart Money People said, “At a time of significant financial stress for many consumers, being recognised as a customer champion in 2020 really is something pretty special. It’s particularly pleasing to see a range of small, local and community-focused organisations named as finalists. This acts as a timely reminder of the important roles these firms play in an increasingly complex credit landscape.”

And so, the moment we've all been waiting for...

2020 Finalists

5 top level awards

Firm of the Year: Bamboo, Fair For You, Plane Saver Credit Union & 2 finalists announced on the day

Innovation of the Year: Credit Kudos, Freedom Finance, Payl8r & RateSetter

Treating Customers Fairly Champion: Bradford District Credit Union, Bristol Credit Union, Central Liverpool Credit Union & 2 finalists announced on the day

Customer Service Champion: Conduit, Fair For You, Sheffield Credit Union & 2 finalists announced on the day

Healthy Culture Champion: Conduit, Fair for You, NHS Credit Union & 2 finalists announced on the day

9 firm specific awards

Best Car Finance Provider: Close Brothers Motor Finance, MotoNovo & RateSetter

Best Consumer Credit Broker: Click Finance, Freedom Finance & Loans Warehouse

Best Credit Union (North): Bradford District Credit Union, Central Liverpool Credit Union, Glasgow Credit Union, NHS Credit Union & Sheffield Credit Union

Best Credit Union (South): Bristol Credit Union, London Mutual Credit Union, Plane Saver Credit Union & Serve and Protect Credit Union

Best Financial Support Provider: PayPlan & StepChange

Best Guarantor Loan Provider: Bamboo & Buddy Loans

Best Loan Provider(lending >£2.5k): Bamboo, H&T Pawnbrokers, RateSetter & Zopa

Best Loan Provider(lending <£2.5k): Conduit, Fair For You, London Mutual Credit Union, Plane Saver Credit Union & Serve and Protect Credit Union

Best Retail Finance Provider: Laybuy & Payl8r

2 partner specific awards

Credit Information Partner of the Year: Credit Kudos, Equifax & Friendly Score

Technology Partner of the Year: Equiniti Credit Services, LendingMetrics & Provenir

What happens next?

Voting for Finalists continues until 11:59pm on 12th July.

Credit customers, if you haven’t voted yet, there’s still time to share your feedback. It’s quick and easy, only taking about 2 minutes, and you’ll also be entered into a prize draw to win £1,000! Click here to vote for our finalists.

Credit providers and brokers, you can recognise your vendors and suppliers, those partners that support you to deliver good customer outcomes. Click here to vote in our partner categories.

The winners will be revealed on Thursday 27th August.

Congratulations to all the Finalists.

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