Published on 28th August 2020

Consumer Credit Awards 2020 Winners

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After a competitive voting process lasting 12 weeks, with over 19,000 consumers sharing their feedback on some 120 lenders, yesterday we revealed the winners of the Consumer Credit Awards 2020 via a special digital announcement.

Now in their fifth year, the Consumer Credit Awards, with headline sponsor Lantern, recognise the credit industry’s customer champions. These awards are 100% powered by customer votes…with no judge’s panel in sight!

As always the Consumer Credit Awards generated some surprises. And with voting taking place during COVID-19, all our winners and finalists should be especially proud of demonstrating the kind of support and responsible lending that really can make a difference to the lives of their consumers.

The biggest winners of the night were not-for-profit lenders, with Credit Unions in particular dominating proceedings. Jacqueline Dewey, CEO of Smart Money People said, “Timely access to affordable credit is a key challenge for millions of consumers. And while some firms simply pay lip service to the notion of responsible credit, all our winners and finalists have demonstrated very high levels of satisfaction during what has been an incredibly difficult time for many customers.”

Denise Crossley, CEO of Headline Sponsor Lantern, said "All of us at Lantern would like to congratulate the Finalists and Winners in the Consumer Credit Awards 2020. In these turbulent times, how financial firms engage with and support their customers matters more than ever."

Did you miss the live reveal…with a hint of Eurovision? To catch-up on the digital announcement, and view our winner videos, please head over to our twitter page.

…and so, without further ado, here are our winners:

The Consumer Credit Awards 2020 Winners

Firm of the Year (Sponsored by Lantern): Fair For You

Innovation of the Year: Credit Kudos

Customer Service Champion (Sponsored by Lantern): Sheffield Credit Union

Treating Customers Fairly Champion (Sponsored by Lantern): Central Liverpool Credit Union

Healthy Culture Champion: NHS Credit Union

Best Credit Union (South): Plane Saver Credit Union

Best Credit Union (North): Glasgow Credit Union

Best Financial Support Provider: StepChange

Best Loan Provider (Lending <£2.5k) (Sponsored by Lantern): Fair For You

Best Loan Provider (Lending >£2.5k) (Sponsored by Lantern): RateSetter

Technology Partner of the Year: LendingMetrics

Credit Information Partner of the Year: Credit Kudos

Best Consumer Credit Broker (Sponsored by Bamboo): Freedom Finance

Best Guarantor Loan Provider: Bamboo

Best Retail Finance Provider: Payl8r

Best Car Finance Provider: MotoNovo Finance

Congratulations to all our 2020 Winners and Finalists!

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