After a competitive voting process lasting 12 weeks, with over 19,000 consumers sharing their feedback on some 120 lenders, yesterday we revealed the winners of the Consumer Credit Awards 2020 via a special digital announcement.
Now in their fifth year, the Consumer Credit Awards, with headline sponsor Lantern, recognise the credit industry’s customer champions. These awards are 100% powered by customer votes…with no judge’s panel in sight!
As always the Consumer Credit Awards generated some surprises. And with voting taking place during COVID-19, all our winners and finalists should be especially proud of demonstrating the kind of support and responsible lending that really can make a difference to the lives of their consumers.
The biggest winners of the night were not-for-profit lenders, with Credit Unions in particular dominating proceedings. Jacqueline Dewey, CEO of Smart Money People said, “Timely access to affordable credit is a key challenge for millions of consumers. And while some firms simply pay lip service to the notion of responsible credit, all our winners and finalists have demonstrated very high levels of satisfaction during what has been an incredibly difficult time for many customers.”
Denise Crossley, CEO of Headline Sponsor Lantern, said "All of us at Lantern would like to congratulate the Finalists and Winners in the Consumer Credit Awards 2020. In these turbulent times, how financial firms engage with and support their customers matters more than ever."
Did you miss the live reveal…with a hint of Eurovision? To catch-up on the digital announcement, and view our winner videos, please head over to our twitter page.
…and so, without further ado, here are our winners:
The Consumer Credit Awards 2020 Winners
Firm of the Year (Sponsored by Lantern): Fair For You
Innovation of the Year: Credit Kudos
Customer Service Champion (Sponsored by Lantern): Sheffield Credit Union
Treating Customers Fairly Champion (Sponsored by Lantern): Central Liverpool Credit Union
Healthy Culture Champion: NHS Credit Union
Best Credit Union (South): Plane Saver Credit Union
Best Credit Union (North): Glasgow Credit Union
Best Financial Support Provider: StepChange
Best Loan Provider (Lending <£2.5k) (Sponsored by Lantern): Fair For You
Best Loan Provider (Lending >£2.5k) (Sponsored by Lantern): RateSetter
Technology Partner of the Year: LendingMetrics
Credit Information Partner of the Year: Credit Kudos
Best Consumer Credit Broker (Sponsored by Bamboo): Freedom Finance
Best Guarantor Loan Provider: Bamboo
Best Retail Finance Provider: Payl8r
Best Car Finance Provider: MotoNovo Finance
Congratulations to all our 2020 Winners and Finalists!