24% of feedback is Process related
Top Age Profile: 18-24
Top Channel Preference: Online
Would you like some bad customer support?
I will share my experience with this company which i can guarantee is legit and not fake. Firstly, the company does not have even a FAQ page explain what they are doing and how they can help you. You have to find out yourself during this experience... Read more
I will share my experience with this company which i can guarantee is legit and not fake. Firstly, the company does not have even a FAQ page explain what they are doing and how they can help you. You have to find out yourself during this experience you will face a customer support being rude to you like they do a favour to you while they get a fee for their service. As a web development company owner, i will suggest to this financial service to improve their website by adding information on what they offer, and how their system work and apart from that when someone is trying to adapt his business to reach more customers to your model, being rude and not helpful is not the solution. If you like bad customer support, chat with them...Reviewed on 16th September 2021Matthew North
Awful service, liars
All the guys at Penny are not helpful in the Slightest.... Read more
All the guys at Penny are not helpful in the Slightest.
i put through 3 invoices, all approved at a 5% cut, then all of a sudden there system was down so they couldn't honor the 5% and it jumped to 14.8%, which i accepted, then they couldn't process these.
Dom, Sam, Paul - telling me they've left voicemails, emails, messages, telling me invoices are approved when they're not, leaving it till the last day to tell me certain things.
waiting 3 weeks for an answer, system been 'Updating' for three weeks.
100% free first invoice, not true, told me it was all approved going into my account, i rung the next morning and they're not offering the 100% deal anymore.
First time i used them, it took almost 2 weeks for the first payment to come through - meant to be within 24 hours.
Second time, 3 weeks before they told me they couldn't process any invoices.
May as well wait out the payment terms from your original client.
They will tell you they will ring you back, but unless you chase for days and days you wont hear from them.
Very likely they do NOT have the cash to fund the invoices and make every excuse going.
DO NOT USE THESE GUYS if you're banking on having the money paid early.
Very, very disappointing service.
Reviewed on 16th April 2021Josh Peek
Penny are great
Paid my first invoice within 4 hours of submissionReviewed on 16th February 2021Iona Ferrier
Really helpful service that provides a very important service for a lot of freelancers!Reviewed on 9th February 2021Jaakebridge
Great service with a very professional team.
I used Penny on a couple of occasions where I needed my invoice to be paid asap. The service was easy to use and the team really helpful.Reviewed on 5th February 2021Pat
Outstanding support provided by the Penny team, I would recommend them to any business owners!Reviewed on 5th February 2021Priscila Dexheimer
Great company, simple, smart and just what business needs
Penny solves a real problem by helping with cashflow - vital for small businesses in these times. The team are always helpful, friendly and responsive.Reviewed on 5th February 2021Glen Keller
Efficient and easy to use. Would recommend.Reviewed on 4th February 2021Emily Gebhard
As a consultant I sometimes find clients can be slow to pay which in a pandemic is challenging. The speed of payment and flexibility that Penny provides gives me that reassurance. Would highly recommend!Reviewed on 3rd February 2021Claire Scott
Would definitely recommend! Received great service from a really helpful and friendly team!Reviewed on 3rd February firstname.lastname@example.org
First time user, extremely impressed
First time using Penny, fantastic service from start to finish and extremely easy to use tech. Will definitely be using again in the future.Reviewed on 3rd February 2021Jack Stevenson
Great company. Seamless service.Reviewed on 3rd February 2021Tarek
Great efficient service by friendly approachable people. Would definitely recommend them.Reviewed on 3rd February 2021Susanne stemp
Great Helpful Team, super supportive and easy to useReviewed on 3rd February 2021Colin
Enjoy from family me and my baby twinsReviewed on 2nd February 2021Rhafael totres
Extremely good solution!
Extremely good and helpfull company. they do exactly what it says on the tin!Reviewed on 1st February 2021Daniel
Extremely good solution!
I have used penny for almost a year and have never had an issue. They do exactly what it says on the tin. And someone is always there to help when you need them!Reviewed on 1st February 2021Daniel
Penny Freedom offers a most welcome product which helps small and medium-size businesses like ours to succeed!Reviewed on 1st February 2021Joseph Wong
Essential service for small businesses
An amazing platform providing an essential tool to unlock cashflow for your business.Reviewed on 1st February 2021James
I had a wonderful experience and they are very reliable.Reviewed on 1st February email@example.com
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