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Review of the RIAS, Home Insurance:

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No Customer Service Skills Whatsoever

My mother passed away & I received an abruptly worded letter demanding answers to numerous questions & an alternative funding source for her contents insurance. Upon phoning them I was left on hold for 12 minutes, they are the only company to totally disregard the common courtesy of offering condolences. The woman (having put me on hold three times by this point) and whose manner was barely civil said that I couldn't cancel the insurance and they would need a copy of the Death Certificate (which is standard) plus they would need payment of £11.27 for the months premium pro rata (payment was last made on the 3rd and she died on the 7th). Once again she was dismissive and seemed totally oblivious of the fact that although RIAS could lose £11.27, I had just lost my mother. I would never recommend them & hope never to have to deal with them & having looked at a comparison site today found the premium was twice what other companies are quoting. Reviewed on: 22nd November 2018

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