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Anthony Greenfield

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Review of the Lloyds Bank, Business Banking:

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Very hard to communicate with their call centre. Incompetence and excessive charges.

Had a business account with Lloyds to gain higher interest on a lump sum. There were monthly charges I was not expecting. It was very hard to communicate - call one number, wait 5 minutes, speak to an operator for a while, passed to another number, wait another 5 minutes! Incompetence - the 'needed to fin out' if a particular account had been shut - why would they need to ask me - it's their account? Could it be a delaying tactic to stop me closing the account? Then they charge ... Reviewed on: 9th December 2016

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