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Review of the M&S Bank - Marks and Spencer, Car insurance:

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Terrible experience

My car was unattended and parked in hit by another car. The insurance is fully outsourced - empty shell. You will have to deal with 3 or 4 third party service providers who will do what they can to minimize obligations under the policy. There is a suggestion that they will authorize fixing my car in a few weeks time. And I have premium insurance with all the extras. Big mistake l! Again be warned not a real insurance and they will do what they can to avoid coverage. Reviewed on: 13th December 2016

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