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geoff

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Review of the Virgin Money, Cash ISA:

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Virgin refused to close my wifes isa

my wife recently instructed Virgin to close her ISA account and transfer the funds to her current account. When nothing happened she contacted Virgin, and was told that closure had been denied because "There was a Discrepancy in her Signature". No attempt was made to contact her at the time in spite of them having her phone number on file. My wife spoke to them and authorised me to discuss it with them on her behalf. After a phone call lasting 35minutes which achieved nothing, I was left holding the line with no one coming back to me. Eventually Virgin's answer was to require my Wife to write in yet again, to provide yet another sample of her signature PLUS two documents to prove her ID. Amazingly, virgins Customer "Service " Dept stated that even then she could not guarantee that the funds would be released. We await the outcome!! do not touch this dreadful bank. Reviewed on: 4th December 2018

Reply from Virgin Money Let's take a look at this for you Geoff. If your wife can email her details to [email protected] we can take it from there. Thanks, Holly Response date: 5th December 2018

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