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Abbie c

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Review of the Hanley Economic Building Society, Mortgages:

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Slower than a snail

Over two months and not got an offer yet. They are apparently understaffed!!! The delay is not down to any fault my end - I have an excellent credit check score and a good job- but is just them asking for ridiculous info from years back. And I’m only remortgaging with them. I pity anyone looking for a mortgage to buy a property. They are way over the time scale they quoted for the offer. They might have some of the best deals but what good is that if they don’t make offers. Reviewed on: 6th December 2018

Reply from Hanley Economic Building Society Thank you for your feedback. Our aim is always to provide a first class service. To better understand your concerns and resolve your issue can you please contact the Society on 01782 255122 or email [email protected] Kind regards. Response date: 10th December 2018

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