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Mature Saffron Saver

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Review of the Saffron Building Society, Savings:

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Thank heavens for the human touch.

I received an e-mail telling me that I had to decide what to do with a maturing savings account, stating that I could do this by signing in on-line, telephoning or printing a form and posting it. I signed in but couldn't find out how to confirm my selection. At this point I was decidedly unhappy, thinking that I'm not cut out to use the computer as is demended in today's world. I telephoned the support number and was told that it wasn't my fault because the button isn't shown until 14 days before the maturity date, and the e-mail doesn't make this clear. At this point the person (Mitch?) said he could record my decision, (to move the funds to an existing account), and set up a regular saving account for another year, and for the first month's payment to come from the maturing account. I don't know if this would have been possible on-line but it wasn't possible on the form. He said I will get an e-amil when the account matures, confirming the details for the next year, so I can set up another standing order. This was a perfect outcome; exactly what I wanted. He really is to be commended for taking the time to find out what I wanted, since this option wasn't contained in the e-mail, nor on the form. I rang off feeling a whole lot better. Thank heavens for the human touch. Reviewed on: 13th June 2024

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