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Liam B

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Review of the Policy in Practice, Better Off Calculator:

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Good Calculator but needs a few more tweeks

I often use the Better Off Calculator for our clients (as an adviser at Citizens Advice) and it has proved immensely useful, helping us to maximise the income of our clients and help them understand their entitlement. However, since the update I do find that it can be a little bit confusing on how to read out their entitlement to them - personally I preferred where it would just display their full entitlement and not their current benefits + what they could be receiving. While I understand the reasoning for this change, in practice it makes the calculator more difficult to read out which benefits the client should be getting overall. Reviewed on: 17th June 2024

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