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Ronald G

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Review of the Saffron Building Society, Savings:

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Contradictory information given by Saffron about an ISA

My experience is hopefully unusual. I had tried to pay money into my ISA, but received an email to say that money had been taken out of it. When I rang to query, I was told that mine is a fixed rate ISA, and I cannot pay any more into it. However, I had previously paid money into the ISA with no issues. So essentially I've been given contradictory information by Saffron, and do not understand what the status of my ISA is. I do feel that a building society should understand its own products, and be consistent. Reviewed on: 12th November 2024

Review of the Saffron Building Society, Savings:

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Entry of maturity instructions for an ISA

I spoke to one of your on call staff. She was able to do what I wanted and was courteous and friendly. I wanted to enter maturity instructions for my Cash ISA and could not find a way of doing it online. This apparently was because I was trying to do it too early: too many days before the maturity date. As you had sent me an email asking me to do it. I think you should not send out these messages until it is possible for your customer comply. Reviewed on: 18th July 2024

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