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Review of the United Trust Bank, Business Accounts:

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Easy to contact responsive efficient staff.

Have always been able to make easy contact and staff are always helpful, responsive and efficient. It is a no frills Bank which is appreciated. The 'advisor' updates provided on issues such as Chancellors Spring update are very helpfull and useful in forming ideas on future tax planning and investment thoughts. Only downside for me (probably my age) is the 'no frills' element sometimes leaves me wanting some more detailed statement information but it is not a show stopper in any way. Reviewed on: 15th April 2025

Review of the Mansfield Building Society, Savings:

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Contact, resolution and admin process very efficient.

Contacted The Mansfield 'Business Accounts Team' re- closing one account and transfering funds to another new account. Responsible Manager got back fairly quickly and was responsive / helpful to queries. Communication relating to necessary administration was forwarded to us and once submitted the setting up of the account was very efficient and timely. The only negative, and Mansfield is not the only provider not doing this, is that they had never let us know that there were better accounts available to us offering better rates of interest. Yes, it is our responsibility, but how about being an institution that is more proactive in this aspect. However, regarding our latest transaction - from initial contact to responsible Manager dealing and administrative processes - all were very efficient and helpful. Reviewed on: 23rd July 2024

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