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Emily E

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Review of the ManyPets, Pet insurance:

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Avoid this company like the plague.

Avoid this company like the plague. My dog Percy needed some blood tests which came to £560, I paid admin to the vet to send Percy’s medical history over for the claim. I’d just switched jobs so didn’t have much at all at the time so £560+ admin was a lot of money for me to pay out in one go and notified manypets of this when asking when the claim would be paid as I literally couldn’t afford food at one point. When signing up for the policy the form clearly states ‘ if you don’t know your pets exact age give your best estimate. ‘ I adopted Percy from my dad who I am not in contact with so couldn’t give an EXACT date so I gave my best guess. It took over a month for them to come back to me to say they couldn’t continue the claim as Percy’s birthday on the policy didn’t match the date on his vet records despite the form saying it doesn’t have to be exact. I called up and they gave me the ultimatum - pay £100 there and then to continue the claim or more a month and they’ll knock £100 off my claim payout to account for the mistake I chose the latter as I really had no money. I was then notified that they’ll look into my claim again only to be told yet another month later that they’re requesting Percy’s medical history AGAIN like I’d not just paid 2 months prior to send it over and they notified me saying they had it. They then had another issue to try not pay out over Percy not seeing a vet for 2 years when he was healthy and happy during that time and did not need to see a vet. Every time you send them an email the response is always “we can’t help you” and they’ve just had the audacity to email me saying they’re automatically renewing my policy and have upped the monthly price. Over three months later with endless emails to no avail I am STILL yet to be paid for this claim Reviewed on: 27th July 2024

Emily E

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