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Claire MB

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Review of the M&S Bank - Marks and Spencer, Credit Card:

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It's incredibly difficult to service the account.

It's incredibly difficult to service the account. A small amount can be done on the app, most of it needs a login on the website, and it's not clear how to find anything. I tried to amend my direct debit a month or two after opening the account and was unable to do it. I've just mananged to locate the online form which has required me to download my recent statements and submit a significant amount of information, in order to change the direct debit from the minimum to a fixed amount. Why on earth is this made so difficult? On all other credit cards that I've ever had, this can be amended with a couple of clicks on the website. Enormously frustrating. Reviewed on: 9th August 2024

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