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A J Scott

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Review of the Newbury Building Society, Savings:

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It took longer than I expected.

It took longer than I expected to open up a 1 year bond with yourselves - in marked contrast to one I happened to open this morning with National Savings - given that I am an existing customer / known quantity to both organisations Reviewed on: 6th September 2024

Reply from Newbury Building Society Thanks for taking the time to leave feedback AJ, we do appreciate it. We appreciate the process can seem extended to existing customers and we are currently working to improve this while retaining the checks we need to undertake. Response date: 9th September 2024

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