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Gary T

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Review of the Travel Insurance Saver, Travel insurance:

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Making a claim is a nightmare.

Actual buying and setting up of policy is all good, unfortunately when making a claim you have to deal with Axa which is an absolutely horrendous experience. My claim has has now been going on 7 months with no decision. Reviewed on: 8th October 2024

Reply from Travel Insurance Saver Good morning, Thank you for your review. I am sorry to hear your claim has been ongoing for 7 months. If you would like to get in touch with us on 0345 812 0047, our office is open Monday – Friday 09:00 – 17:00 we can contact the insurer on your behalf and provide you with a update. Kind regards, Nicola Response date: 10th October 2024

Review of the Travel Insurance Saver, Travel insurance:

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Wait till you make a claim

The staff at travel insurance saver were good, but when you try to make a claim the night mate begins with Axa. Have now been waiting 6 months for our claim to be sorted even with travel insurance saver’s intervention. Axa are trying everything possible not to pay out on a cancelled holiday due to a death in the family. They are even asking for our relatives medical history even though she died suddenly of a heart attack. Absolutely disgusting. Reviewed on: 10th September 2024

Reply from Travel Insurance Saver Good afternoon, Thank you for taking the time to leave a review. I am sorry to hear of your experience whilst making a claim. If you are able to contact us at [email protected] and provide further information, we can contact AXA on your behalf. Kind regards Kim Gallin Response date: 11th September 2024

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