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Judy M

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Review of the 1st Central, Car insurance:

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Absolutely nasty and non-transparent company

Used them twice. The first time, 2022, a van drove into me and my car was written off. They handed my claim to a separate firm and 2.5 years on I am still waiting for settlement. This year, chose them as they appeared to be the cheapest. Don't be fooled. My car had to be scrapped after 6 weeks insured with 1st central and THEN all the hidden costs come out. Additionally, they required me to prove the vehicle had been transferred then forward dated the cancellation date to the issue date of the DVLA scrappage note. refuse to do anything about it. And admit I could not have been aware of the extra charges BEFORE I took out the policy, but refuse to do anything about it. Horrible horrible company. Stick with the transparent reputable companies. Reviewed on: 23rd September 2024

Reply from 1st Central Hi Judy, We’re sorry to hear on this occasion your experience with us hasn’t been as positive as we’d hoped it would be. For cancelling a policy, if this ever needs to be back dated a car insurance company would need this date to be confirmed in writing. We advise of our cancellation fees when a policy is being set up online or over the phone. These are agreed by the customer, so they are aware upfront. We have this FAQ also - https://help.1stcentralinsurance.com/motor/cancellations/if-my-car-insurance-is-cancelled-why-do-i-still-owe-money-to-1st-central. Ashley Response date: 24th September 2024

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