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Sarah L

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Review of the 1st Central, Car insurance:

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Go somewhere else to get your car insurance

THIS REVIEW IS MADE ON BEHALF OF MY SON Terrible customer service, right hand doesnt know what the left hand is doing cancelled policy on 21st June 2024 after being asked to pay an additional £241.95 because they didnt receive proof of my no claims bonus, then they realised they had and issued me with a -£241.95 refund. Phone call with their representative was hard work, eventually they agreed they were wrong and I decided then and there to cancel the policy over the phone because of their shoddy customer service, I have now received another email asking for £278 for a default of a direct debit they tried claiming on 9th July 2024 - they did reduce it to £178 because they thought their previous phone call to me back in June hadnt been dealt with properly and so gave me a goodwill gesture of £100. How nice of them - I dont owe the money I didnt ever owe the money so the £100 is not relevent - steer clear everyone this company is just out to squeeze extras out of their customers and former customers - they are scammers Reviewed on: 24th September 2024

Reply from 1st Central Hi Sarah, Thank you for your feedback. We’re sorry to hear on this occasion your son's experience with us hasn’t been as positive as we’d hoped it would be. We can see that a complaint was raised and £100 given as a goodwill gesture. We've passed this further review on to our Customer Relations team to add to your file and for investigation. They'll be in touch when they have any updates. Thank you again for your feedback. Clare Response date: 25th September 2024

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