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Jim S

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underhand business model

After years of putting up with sneaky charges appearing out of nowhere on their billing often hidden in the breakdown, The final straw was being informed in a random generic Email that they intend to put us on a risk based pricing plan completely out of the blue. Which basically meant they were going to charge an additional +20 pence per liter unless we were willing to place a bond in their keeping... They are deceptive and underhand in there business model which is built on the assumption most fleet users don't pay that close attention to what they're actually being charged and let that customer inertia reap in the profits for as long as possible before they get rumbled. On top of which they actively make it hard to end your contract by hiding the necessary contact information, and then fail to respond when you do manage to send the order to end their services leaving you guessing if they received that request or not.., If I could have given no stars I would have and am truly disappointed in myself for letting them get away with this for as long as they have before finally ending their service with our firm.. Reviewed on: 27th September 2024

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