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David G

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Review of the Newbury Building Society, Savings:

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A Masterclass in dealing with demanding customers

We needed help to set up three new ISA accounts and and Tasha (1100, 8th April, Basingstoke). The whole process took nearly an hour and involved a lot of work for Tasha. She also reacted knowledgeably and quickly when I asked questions. We were particularly impressed by the fact that we obviously wanted a lot done and, although she didn't know this until we sat down: she was helpful, cheerful and knowledgeable throughout. Newbury BS staff are always friendly and helpful but Tasha was exemplary this morning. Reviewed on: 8th April 2026

Review of the Newbury Building Society, Savings:

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Ken was very helpful.

Ken was very helpful. Your branch is a pleasant and comfortable environment. Reviewed on: 8th October 2024

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it and will share your comments with Ken, who will be so pleased to read them. Response date: 9th October 2024

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