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Katherine M

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Review of the Discount Insurance, Landlord Insurance:

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Thoroughly unsatisfactory.

I made a claim in February when the neighbour's builders caused a leak and movement in the party wall. There is no one point of contact as I was passed between departments. They did promptly send out a surveyor who agreed the cause. The loss adjuster then said it was not covered because it was the neighbours, something you would have thought covered. I had to go through legal cover which meant practically training as a lawyer. I asked for the report and estimate and was refused it which I needed to start the legal path. I spent many hours on this and gave up the will to live. I should have made an official complaint and also gone down the legal route but it is a full time job. I do not recommend them. The individuals I dealt with were very nice and understanding but a horrible experience. I am looking to change insurers. Traditionally the insurer contacts the neighbour's insurer and it is all taken care of. Reviewed on: 9th October 2024

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