Eric J's community profile page - Smart Money People

Write a review

Viewing profile for,

Eric J

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the Travel Insurance Saver, Travel Insurance:

View on product page

service not so good this time

I have used this service before without any problem, however on the current occasion I was unable to print off my insurance document due to a technical problem ,when I contacted the admin department I was underwhelmed with the response to my enquiry and with the lack of apology for it. The explanation which I was given was rushed and incomprehensible and I finally decided to have my insurance documents sent to me by post , these arrived about a week later, some training required for customer services may be required. Reviewed on: 12th October 2024

Reply from Travel Insurance Saver Good afternoon, Thank you for taking the time to submit a review. I am sorry to hear that you felt you didn’t receive the best customer service when you called us as this is something we take seriously here at Travel Insurance Saver and are always looking at ways to improve. I’m glad that you have now received your policy documents, and should you require any further assistance we can be contacted on 0345 812 0047. Our phonelines are open Monday to Friday 09:00 until 17:00. Kind Regards Nicola Response date: 14th October 2024

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.