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Nicola S

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Review of the Newbury Building Society, Savings:

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I walked into the Thatcham branch to open a new savi...

I walked into the Thatcham branch to open a new savings account. Three people all sat there who looked to be doing very little. I asked about opening an account and despite there being 3 people was told I had to make an appointment. However lo and behold one of them had a miraculous cancellation but was told it would take an hour. I had time. He didn’t look impressed. We went through options half heartedly and decided on account which took 25 minutes in total to sort out, not an hour as told. I put in £200 in cash. Since then, well over a week later I have still had no confirmation of my account or deposit via mail or email. Nothing at all has been received which I’m getting concerned about now. To say I was disappointed with the service is an understatement. They didn’t look interested at all. They weren’t rude or anything but their lack of interest was very disappointing. We only have 1 bank in thatcham now which was another reason for opening an account there. Reviewed on: 30th October 2024

Reply from Newbury Building Society Hi Nicola, we are very sorry to hear you were disappointed with the service you received in our Thatcham branch. Providing excellent customer service is something we pride ourselves on and we apologise you have not received this on this occasion. We will look into this for you right away and someone will be in touch with you later today to provide you with an update. Response date: 30th October 2024

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