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Review of the RBS, Black Current Account:

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An RBS Premier customer for nearly 40 years, I'm done

An RBS Premier customer for nearly 40 years, I intend to move everything away from them (mortgage, current account, savings, ISA, credit cards). In resetting my mortgage rate they are significantly less competitive than other providers, but the biggest issue is the "LOYALTY" disincentive - they give far better rates for new customers. Now they can argue this is "market practice" but it is STUPID discriminatory business, which shoves 2 fingers in your face and clearly says "RBS DON'T CARE ABOUT LOYALTY". In an era when we can move accounts so freely to blatantly provide poorer service and rip off loyal customers should not be tolerated. And I'm supposed to be "Premier" client. It seems they are relying on customer apathy (and maybe that works for some, maybe its ok for small balances) but frankly this is a disgusting treatment Reviewed on: 18th November 2025

Review of the RBS, Black Current Account:

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They are going backwards

Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect good service……RBS don’t deliver. Home emergency cover - utterly appalling and shambolic. Online interaction - poor. Digital assistance - poor. Value for money - poor. Customer service - poor. Reviewed on: 9th November 2024

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