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Bod B

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Review of the Co-op Insurance, Pet Insurance:

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Poor customer service

When calling for an update on a claim submitted on the 18th September 2024, was told I would receive regular updates but as of the 19th December I have not been contacted once. When I do get through to an agent I am told that there is a high volume of claims and it will take another two weeks before the claim is seen by an assesor. Poor service as it is my first claim since I started the policy in 2015 and I am paying £65 a month Reviewed on: 19th December 2024

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