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claudette p

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Review of the Uinsure, Home Insurance:

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Awful to deal with.

This company failed to supply a repair in due course, it was an emergency but it took them almost 2 weeks to make said repairs (this was a gas leak and this left us without hot water and heating for almost 2 weeks, from date of contact)! We have 2 dependants 3 and 7 year olds. They then also refused to repair all the gas lines and only made sure the gas ran to our boiler, giving hot water and heating again, however refusing to run the line to our gas hob and fire place, resulting in a cost to us to replace these with electric items. My husband spent many days on the phones with this company initially to get them out to perform the repairs (they relied on only 1 company to quote and repair) and later to make a formal complaint (to which we have no access and have not heard back from anyone in relation to said complaint) and to replace funds spent to keep us warm over some of the coldest days this year, which they still have not reimbursed us for (this is part of our policy and was only offered to us after 10 days and many many phone calls and complaints and after being directly asked if they would pay for hotel stays etc, to which they replied we can spend a value to get some heating, not much I might add). This company are awful and not a single one seems to have any idea of how to do their job properly. Stay away from them like the plague. Reviewed on: 19th December 2024

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