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Sarah mann

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Review of the Virgin Money, Credit Cards:

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BEWARE THE SMALL PRINT. THEY DID NOT FORGIVE A SIMPLE ADMIN ERROR!!

There was an error in amending my direct debit details and subsequently a payment was missed. Every payment prior to and after that was on time and over the minimum amount. Sudden £70+ interest per month added to my monthly repayment because I had 'broken the terms of the agreement' No information given to me in the form of email or letter until I called their customer service department who said there was absolutely nothing they can do. I have requested a balance transfer to another card and will never use their credit card facility again. Shocking customer service. Reviewed on: 19th December 2018

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