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Review of the M&S Bank - Marks and Spencer, Car Insurance:

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Disastrous claim handling

The first call I made to them to make the claim was great, but it all went downhill from there on. They contract the claim processing out to a company called IMS, who valued my car without even looking at it. It took weeks of negotiating with them to get the actual value of the car according to the valuing companies that they use, they didn't know what it should be because they hadn't even seen a picture of my car. When I complained to M+S, it took them two months to to get back to me, by which time I had already sorted it out myself. I always pay a premium for insurance because I know that some of the cheaper ones can be difficult if you do have to make a claim, but in this instance the extra money was a complete waste and I'm sure I would have received far better service from cheaper providers. Reviewed on: 30th December 2018

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