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Samantha Williams

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Review of the Virgin Money, Credit Cards:

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Really poor customer service - charged 2.5% to decrease credit card limit

Incredibly long winded process to get through to the right department. Unhelpful and unclear customer service. Charging 2.5% to decrease the limit on my account and not understanding or explanation as to why from the customer service team. Reviewed on: 5th January 2019

Reply from Virgin Money Hi Samantha, thanks for getting in touch. If you'd like us to see if there's anything we can do to help just email your details to [email protected]. Thanks, Jane Response date: 6th January 2019

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