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LizW

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Review of the Tembo Money, Mortgage Broker:

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An easy and stress-free remortgage process.

I contacted Olivia at Tembo last year when looking to remortgage due to personal circumstances. Olivia worked so hard to find me a solution but it wasn't to be. A year later I got in touch with Olivia again and she was wonderful. Once again went above and beyond with her search for a new mortgage for me, even working during the weekend and when she was training new starters! I can't fault her work. Once the mortgage had been found, I was passed onto Chelsea, who just as Olivia had done, was efficient, supportive, informative and answered any questions I had. I was given a time frame to expect to hear from Chelsea regarding progress made with the remortgage, but she kept me up to date as soon as she knew any new movements. The communication was brilliant and I felt that I was being heard and kept in the loop. I'm so happy that I was able to have Olivia deal with the process after the excellent experience last year, and to have then been supported by Chelsea in the same way was reassuring and made the whole process so incredibly easy. 10/10 Reviewed on: 20th February 2025

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