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Fraser

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Review of the Mansfield Building Society, Mortgages:

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great customer service

I've just closed my mortgage with them after 7 years, moving to a better rate. Only moving on the advise of my mortgage broker to get the best deal. Customer service is normally always top tier, and it being a smaller business sometimes you speak with the same people, which can be a nice touch. One great experience i had, was trying to understand my redemption statement, i spoke to a lovely lady who was very patience and took the time to help me understand. Only negative it that sometimes no one answers the phone, its rings and then cuts off in the end, but i guess that the downside of being a smaller business. It would be good it they had an online account or quick queries or to check details like loan amount, when it expires etc. Reviewed on: 23rd May 2025

Review of the Mansfield Building Society, Mortgages:

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Sad to be moving to another provider

Sadly i am leaving Mansfield for B2L provider, but i have been with them for the last 7 years and they are always, super friendly and helpful. I've not once found a mistake in there paperwork or information and they very timely in their responses. Reviewed on: 25th February 2025

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