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Helen R

Total reviews written

Helpful marks given to their reviews

219

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All reviews (8)

Review of the first direct, Current account:

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People on the phone

It's rare to be able to access a human without layers of ai bots these days, FD have people who pick up calls! Reviewed on: 2nd September 2026

Review of the first direct, Credit card:

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Humans on the phone!

It's easy to speak to a person, no layers of ai and "press 1 if your call is about..." Reviewed on: 2nd September 2026

Review of the first direct, Current account:

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You can talk to a human on the phone

A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Review of the first direct, Current account:

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Human on the phone

It's getting harder to access a real person via services since ai has become available to companies wanting to save money. First direct has a phone number the share, and people pick up the other end within a few rings Reviewed on: 16th April 2026

Review of the first direct, Current account:

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It's always easy to get a human on the phone, i valu...

It's always easy to get a human on the phone, i value that more than anything these days. They are helpful and direct you to the right service if they themselves can't help. Reviewed on: 24th March 2026

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