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Review of the Bath Building Society, Savings:

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Very helpful, great interest rate especially for the...

Very helpful, great interest rate especially for the 16-25 regular saver; had one problem when they rebuilt the online banking platform where I couldn't log on to the new website, but everyone with whom I interacted was friendly and sought to help as best as possible. While the new platform was buggy for a while, I could still use in branch services to access my money, and, after a while, my issues were sorted out. If I have one complaint, it is that their chatbot on their website is rubbish, and you need to jump through a few hoops to interact with a real person, and it keeps answering questions which you didn't ask. Overall excellent, though, and have recommended to one of my colleagues! Reviewed on: 10th March 2025

Reply from Bath Building Society Thank you for your detailed feedback! We're pleased to hear that you find our interest rates, especially for the 16-25 regular saver, to be great and that our team has been friendly and helpful. I do apologise for the initial issues you experienced with the our website and appreciate your patience. I am also sorry to hear about your experience with our chatbot service too. We will continue to improve this service and your feedback really helps us to achieve this! Chris Burns - Customer Service Officer Response date: 10th March 2025

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