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Elaine S

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Review of the Scottish Building Society, Savings:

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Second to None Customer Service

The telephone is always answered promptly, staff are friendly, helpful, knowledgeable and willing to go the extra mile to provide customers with the service which is most appropriate to them. My most recent contact with Scottish Building Society was when my cheque deposit was lost in the post. I sent another cheque and this was credited to my monthly saver account immediately. However, my original cheque then turned up. The staff offered to hold on to the cheque and pay it into my regular saver the following month which was great for me. A customer service which is flexible and more personal is wonderful to encounter in modern times. Reviewed on: 27th January 2026

Review of the Saffron Building Society, Savings:

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Great Customer Service

The telephone is always answered promptly. The staff are friendly but professional and allow customers time to fully explain the reason for the call. The information, advice and support is thorough; the language and pace is appropriate to the caller's level of understanding; and the advisor always confirms the customer is fully satisfied with the information and has no other concerns before ending the call. Reviewed on: 26th March 2025

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